Equipment breakdown – replace quickly with no loss of business

Jims Mowing franchisee, John Royal had just secured an important and lucrative Government contract that he fought hard to win from a major competitor. The client was impressed by John’s professionalism and willingness to provide reliable and timely service – i.e.… do what he said he would do and turn up on time.

John was able to provide the level of service required as he had a Toro ride on mower. Unfortunately it broke down irreparably on a Friday afternoon and John was scheduled to visit the Government contract on Monday.

John contact Ezy Rental at 4:40 pm on Friday afternoon and had a new Toro ride on Mower at 9:30am on Monday morning.

“Glenn at EZY Rental bent over backwards to help me and get me back to work in time to complete my scheduled work with a very important customer. I had heard that EZY Rental was quick to approve finance and organise equipment but what they did for me was incredible.”

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