Ezy Rental Equipment Pty Ltd, Ezy Rental Aus Pty Ltd, and EZY Rental AUS Pty Ltd (collectively “Ezy Rental”) collects, holds and discloses personal information reasonably necessary for the purpose of operating its equipment rental businesses. This policy also serves as our Credit Reporting Policy, detailing how we manage credit-related information in accordance with Part IIIA of the Privacy Act 1988 (Cth).
The information collected includes personal and financial details of its customers, suppliers and their related entities. Specifically, this includes names, contact details, ABNs, and identity verification documents (such as driver’s licenses). Financial information collected includes bank statements, income details, and credit history provided by third-party agencies.
Digital Data & Advertising: We also collect technical data via the Meta Pixel and Conversions API (CAPI). This information is shared with Meta (Facebook) to optimize advertising delivery and create custom audiences based on website interactions. Advertising services and billing for Ezy Rental are managed by our authorized marketing partner, Track My Calls, which may process technical data as part of these services.
Information is collected upon commencing dealings with customers and other stakeholders, ordinarily via paper or electronic forms. This includes internal systems and third-party tools used to assist in pre-screening applications.
Ezy Rental may give to and seek from financial institutions, credit reporting agencies, or any personal credit and/or consumer credit information providers (the Sources) information in relation to customers’ and guarantors’ personal and/or commercial creditworthiness.
While Ezy Rental uses internal and third-party tools to assist in pre-screening applications, final approval decisions are manually reviewed by our team. No credit or rental decisions are made solely by automated systems.
The information is collected for the purpose of providing goods and services; receiving and making payments; enforcing Ezy Rental’s legal rights; assessing customers’ and guarantors’ financial positions. Relevant customer information may be shared with third-party suppliers or funding partners strictly for equipment procurement and contract fulfilment.
EZY Rental AUS Pty Ltd operates within Australia only and works with trusted Australian-based service providers to manage its systems. All customer data is stored and processed using secure, cloud-based platforms in accordance with Australian privacy laws.
Ezy Rental holds information in electronic and hard copy forms and uses reasonable endeavours to maintain the security of the information. Persons who provide information to Ezy Rental are encouraged to provide updated personal information to ensure the quality of the information held.
Where Ezy Rental holds personal information about a person, that person may (subject to meeting reasonable identification requirements) access, request a copy of, update or correct such information upon written request.
All complaints regarding privacy or credit reporting compliance should be directed to our Internal Dispute Resolution (IDR) team at:
Email: admin@ezyrental.com.au
We aim to respond to all complaints within 5 business days. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).